Shipping & Returns

Postal Treat Boxes

When you place your order, the box will be posted out the following Thursday (24hr tracked). Please be advised that once your order has been collected via Royal Mail, it is out of our hands and therefore we cannot take responsibility for postal delays. If your box does not arrive for some reason, please contact us via the ‘Contact us’ page and we will endeavour to resolve this for you.
Due to the nature of the product, we do not offer returns unless there is an issue with the products received. Refunds will only be issued if there is significant damage to the product in transport via Royal Mail, or in certain unforeseen circumstances E.g. wrong items received. 

Collection Treat Boxes

Once you have placed your order, your box will be available to collect the following Saturday, from the Address provided. Please note that the collection times are 9-11am on Saturdays. 
Due to the nature of the product, we do not offer returns unless there is an issue with the products received. Refunds will only be issued in certain unforeseen circumstances E.g. wrong items received.